Shipping policy
Last Updated: 24 September 2025
Thank you for shopping at velour.uk! We are committed to delivering your order accurately, in good condition, and always on time. Below you will find the details of our shipping policy.
Order Processing Time
All orders are processed within 1 day before 12pm (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during high-volume periods, such as sales or holidays, processing times may be extended. We will do our best to notify you of any significant delays.
UK Domestic Shipping
We are proud to partner with DPD for all our UK deliveries, offering a fast, reliable, and trackable service.
DPD UK Services:
Free Shipping: We offer free UK shipping on all orders over £34.99
DPD Predict & Tracking: Once your order is dispatched, you will receive a shipping confirmation email from us containing your DPD tracking number. With DPD's industry-leading Predict service, you will receive a one-hour delivery window on the day of delivery via SMS or email, so you don't have to wait in all day. You can also track your parcel's progress on the DPD website or app.
Please Note:
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Deliveries to the Scottish Highlands, Islands, Northern Ireland, and other remote areas may take longer.
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We do not ship to UK PO Boxes.
International Shipping
We ship worldwide using DPD's trusted international network. Shipping charges for your order will be calculated and displayed at checkout.
International Services & Estimated Times:
Please note these are estimates and delivery times may vary depending on the destination country and its customs processes.
Customs, Duties, and Taxes
IMPORTANT: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Velour.uk is not responsible for these charges if they are applied; they are your responsibility as the customer.
These fees are determined by your local customs office and are beyond our control. We recommend contacting your local customs authority for more information on potential charges before placing your order.
General Information
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at velour.uk@outlook.com with your name and order number, and we will look into it for you.
Incorrect Shipping Address
It is the customer's responsibility to ensure that the shipping address entered is correct. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately at velour.uk@outlook.com. We will do our best to update it before dispatch, but we cannot guarantee changes can be made once an order is processed.
Damaged or Lost Packages
In the unfortunate event that your order arrives damaged, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If your package is lost in transit, please contact us. We will work with DPD to resolve the issue.
Contact Us
If you have any further questions, please don't hesitate to contact us at velour.uk@outlook.com or through our website's contact form.