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Terms of Use

Welcome to Velour. These Terms & Conditions govern your use of our website (https://velouruk.com) and the purchase of products from us. By accessing or using our site, you agree to comply with these terms.

1. About Us

Velour is an online retailer specializing in oil-based fragrance products inspired by popular designer scents. All references to “we”, “us”, or “our” refer to Velour.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian
  • You are legally capable of entering into binding contracts

3. Products & Descriptions

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

  • Our fragrances are inspired by designer scents and are not affiliated with, endorsed by, or identical to any brand
  • Minor variations in scent perception may occur
  • Packaging may differ from images shown

4. Pricing & Payment

  • All prices are listed in GBP (£) unless stated otherwise
  • Prices include VAT where applicable
  • We reserve the right to change prices at any time without notice
  • Payment must be made in full at checkout via accepted payment methods

5. Orders

  • Once an order is placed, you will receive a confirmation email
  • We reserve the right to cancel or refuse any order (e.g., suspected fraud, stock issues)
  • If your order is canceled, you will receive a full refund

6. Shipping & Delivery

  • We aim to dispatch orders within 4-7 working days
  • Delivery times are estimates and may vary
  • We are not responsible for delays caused by couriers or customs
  • Risk passes to you once the order has been delivered

7. Returns & Refunds

We want you to be satisfied with your purchase.

  • You have the right to return unused items within 14 days of delivery
  • Items must be unopened, unused, and in original packaging
  • Due to hygiene reasons, opened fragrance products cannot be returned unless faulty

Refunds:

  • Processed within 5–10 working days after receiving the return
  • Original shipping costs are non-refundable unless the item is faulty

8. Faulty or Damaged Products

If your item arrives damaged or faulty:

  • Contact us within 48 hours of delivery
  • Provide photos as evidence
  • We will offer a replacement or refund

9. Intellectual Property

All content on this website (including text, images, branding, and logos) is the property of Velour and may not be used without permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses
  • Our liability is limited to the amount paid for the product

11. Allergies & Product Use

  • Our products are made using high-quality oils, but individual reactions may vary
  • Customers are responsible for checking ingredients and performing patch tests
  • We are not liable for allergic reactions

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.

15. Contact Us

If you have any questions, please contact us:

  • +44 7432 333981